Social media has created new channels for the way customers want to interact with you. Are you adequately prepared to find relevant messages, handle tens of thousands of them, and respond intelligently within minutes? Using SAP Cloud for Social Engagement, you can deliver a great customer experience by listening to and engaging with your customers where they like to hangout. Find the most critical messages, and use enterprise data to glean customer insight. Then collaborate within your team or across the organization to resolve issues efficiently and effectively.
Maddisoft can help in planning, designing, implementing and migrating in the following areas
Test Drive: SAP Cloud for Social Engagement
Elevate your customer service experience by engaging with customers through the channels they want to use while leveraging social media channels to capture, analyze and report on customer sentiment in real time. Take the SAP Cloud for Social Engagement test drive.